Delivery & Returns

Plain and simple — here's exactly how your parcel travels to you, and what to do if something isn't right. Questions at any step? Message us and we'll help.

Delivery in Dhaka

Delivery charge inside Dhaka city is shown at checkout, and parcels usually arrive within the estimated delivery window shown at checkout after we confirm your order.

Delivery outside Dhaka

Anywhere else in Bangladesh, the charge is shown at checkout and delivery usually takes the estimated delivery window shown at checkout after confirmation.

Free delivery threshold is shown at checkout.

How your order is processed

• We call to confirm your order shortly after you check out (or message you on Facebook if calling isn't convenient).
• Confirmed orders are packed by hand the same day or the next morning.
• Your parcel travels with a trusted courier, and the courier will call you before delivering — so please keep your phone nearby.

Check your parcel at the door

Please open and check your parcel while the delivery person is still with you: the item, the size, the colour and the quantity. If anything is wrong, missing or damaged, tell the delivery person, don't accept it, and message us straight away. You won't pay for our mistake.

Once the delivery person has left, we may not be able to accept a claim about a missing item, a wrong item or a damaged parcel, because the courier can no longer confirm it. Accepting the parcel means it reached you in good condition.

Exchanges

We happily exchange an item when:

• the size doesn't fit (as long as the other size is in stock);
• you received the wrong item or wrong colour;
• the item is damaged or has a fault.

If the item you want instead is sold out, you can pick something else, or we refund you.

Returns: what we accept

Ask for an exchange or return within the current days of delivery. To be fair to every family, items must be:

• Unworn and unwashed (tried on over a vest is fine);
• Complete with tags and the original packet;
• In the same condition they reached you.

For hygiene reasons, innerwear, socks and caps can't be returned or exchanged once opened, unless they arrived damaged or wrong.

How to return or exchange, step by step

1. Message us on Facebook or WhatsApp within the current days of delivery.
2. Send your order number (it looks like AW-XXXXXX) and clear photos or a short video of the item, and tell us what you'd like.
3. Wait for our reply. We'll confirm the return and tell you how to send it.
4. Pack the item safely with its tags and packet.
5. When it reaches us and we've checked it, we send the new item or your refund.

Who pays the delivery charge

• Our mistake (wrong, damaged, faulty or missing item): we pay every delivery charge, both ways.
• Your choice (a different size, a change of mind, or any reason that isn't our mistake): you pay the delivery charge to send it back, and the charge to send you the new item.

Refunds

Once the item is back with us and checked, we tell you whether the refund is approved. Approved refunds are sent by bKash or Nagad, usually within 7 working days. If you paid in advance, we send it back to the number you paid from. The original delivery charge is not refunded, unless the return was our mistake.

Cancelling an order

• You can cancel free of charge any time before we hand the parcel to the courier. Just message us or reply to our confirmation call.
• Once the parcel has been sent, it can't be cancelled. If you no longer want it, follow the return steps above; the return delivery charge is yours to pay.